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Shipping Policy

WHAT ARE THE SHIPPING COSTS?

Country

Method

Carrier

Cost

United States

Ground Advantage – Smallest Package (i.e. Pin Badge)

USPS

$4.99

United States

Ground Advantage – Small Package (i.e. Soap)

USPS

$6.99

United States

Ground Advantage – Small Package (i.e. 1 Maple Syrup)

USPS

$7.99

United States

Ground Advantage – Medium Package (i.e. 1-2 Maple Syrups)

USPS

$11.99

United States

Ground Advantage – Large Package (i.e. 2-3 Maple Syrup)

USPS

$13.99

United States

Ground Advantage – Extra Large Package (i.e. 3-4 Maple Syrups)

USPS

$14.99

United States

Ground Advantage – Mega Package (i.e. 5+ Maple Syrups)

USPS

$24.99

United States

Apparel is shipped separately from the Print Factory and has a separate shipping charge.

UPS

$3.99+

International

We do not currently ship internationally due to high international shipping costs for small businesses in the US. This may change in the future depending on the political situation.

 

I LIVE IN AN APARTMENT, A UNIT, OR A SUITE, ARE THERE ANY ADDITIONAL RULES? (updated 3/13/2024)

If you live in an apartment, a suite or the package is being delivered to a unit, you must write the type before the number. Example "Apartment 6B" or "Unit 3" or "Suite 700". Do not use the # sign as a prefix and do not just write the number on it's own. USPS will bounce your package back to us if the words Apartment, Unit or Suite are not clearly written before your number. The shipping label should look like this:

Jane Doe
1135 Maple Tree Road
Apartment 6B
Montpelier, VT 05601

If it looks like either of the below, USPS will return to sender:

Jane Doe
1135 Maple Tree Road 6B
Montpelier, VT 05601

Jane Doe
1135 Maple Tree Road # 6B
Montpelier, VT 05601

HOW LONG DOES SHIPPING TAKE?

WytchWood products will be shipped within 3-5 days of purchase.

Clothing and Apparel are ‘Print-on-Demand’ and our Printer ships separately; which can take between 5-14 days to arrive at your given address. Print-on-demand products are non-returnable as they are made for you especially and not stock. 

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

Please note, apparel shipment tracking numbers are not contained in your confirmation email, please contact us direct for your UPS shipping number.

DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

We do ship to PO Boxes and APO/FPO addresses if inside the USA.

RETURN POLICY

Due to the nature of our products, we do not offer returns unless in extreme circumstances. Please be 100% sure before ordering any products to avoid disappointment. We do however swap like for like if a product is defective. Please notify us within 24 hours if a product is damaged or defective and we will happily send replacement with photographic evidence. We are a small family run business and operate on the tightest of profit margins.

WHAT IF MY PACKAGE SAYS DELIVERED OR IS MISSING?

If your package is marked delivered and you did not receive it, your first step is to contact your local USPS office. You are able to file a claim directly with them. All USPS personnel now have GPS tracking, so your package is scanned once at the delivery address. When your claim is filed, please ask your neighbors if they have mistakenly received your package. We are not responsible for missing packages and this must be taken up with your local USPS. If they are unable to locate your package you can also contact local authorities to declare stolen mail.  

WHAT IF MY PACKAGE IS DAMAGED?

If your package is received damaged or missing contents inside the first step is take photos and email us. You must keep all packaging otherwise your claim will not be valid. Once you contact us, we will file a claim with the USPS. You will then receive a letter in your mailbox within 5-10 days with instructions to bring your damaged box to your local USPS office for a written up damage report signed by your postmaster, you must email us a copy of this. Once this is provided we will then send your replacement of damaged items. If these steps are not taken, you will not be sent replacements.

CONTACT

If we have not answered your question, please contact us at hello@wytchwood.com

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