Shipping Policy
WHAT ARE THE SHIPPING COSTS?
|
Country |
Method |
Carrier |
Cost |
|
United States |
First Class – Smallest Package (i.e. Pin Badge) |
USPS |
$4.00 |
|
United States |
First Class – Small Package (i.e. Soap) |
USPS |
$6.50 |
|
United States |
Priority Rate – Small Package (i.e. 1 Maple Syrup) |
USPS |
$9.00 |
|
United States |
Priority Rate – Medium Package (i.e. 2 Maple Syrups) |
USPS |
$10.00 |
|
United States |
Priority Rate – Large Package (i.e. 3 Maple Syrup) |
USPS |
$12.00 |
|
United States |
Priority Rate – Extra Large Package (i.e. 4 Maple Syrups) |
USPS |
$16.00 |
|
United States |
Priority Rate – Mega Package (i.e. 6+ Maple Syrups) |
USPS |
$25.00 Flat Rate |
|
United States |
Apparel is shipped separately from the Print Factory and has a separate shipping charge. |
UPS |
$3.99+ |
|
International |
We do not currently ship internationally due to high international shipping costs for small businesses in the US. This may change in the future depending on the political situation. |
||
HOW LONG DOES SHIPPING TAKE?
WytchWood products will be shipped within 2-4 days of purchase.
Clothing and Apparel are ‘Print-on-Demand’ and our Printer ships separately; which can take between 5-14 days to arrive at your given address.
Please note, apparel shipment tracking numbers are not contained in this email, please contact us direct for your UPS shipping number.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
We do ship to PO Boxes and APO/FPO addresses if inside the USA.
RETURN POLICY
Due to the nature of our products, we do not offer returns unless in extreme circumstances. Please be 100% sure before ordering any products to avoid disappointment. We do however swap like for like if a product is defective. Please notify us within 24 hours if a product is damaged or defective and we will happily send replacement with photographic evidence. We are a small family run business and operate on the tightest of profit margins.
WHAT IF MY PACKAGE SAYS DELIVERED OR IS MISSING?
If your package is marked delivered and you did not receive it, your first step is to contact your local USPS office. You are able to file a claim directly with them. All USPS personnel now have GPS tracking, so your package is scanned once at the delivery address. When your claim is filed, please ask your neighbors if they have mistakenly received your package. We are not responsible for missing packages and this must be taken up with your local USPS. If they are unable to locate your package you can also contact local authorities to declare stolen mail.
WHAT IF MY PACKAGE IS DAMAGED?
If your package is received damaged or missing contents inside the first step is take photos and email us. You must keep all packaging otherwise your claim will not be valid. Once you contact us, we will file a claim with the USPS. You will then receive a letter in your mailbox within 5-10 days with instructions to bring your damaged box to your local USPS office for a written up damage report signed by your postmaster, you must email us a copy of this. Once this is provided we will then send your replacement of damaged items. If these steps are not taken, you will not be sent replacements.
CONTACT
If we have not answered your question, please contact us at hello@wytchwood.com