Shipping Policy
WE ARE A CARBON NEUTRAL SHIPPER AND ALL OF OUR SHIPPING MATERIALS ARE RECYCLABLE. WE WILL ONLY EVER USE REPURPOSED PLASTICS AND NEVER SINGLE USE PLASTIC.
WHAT ARE THE SHIPPING COSTS?
| Country | Method | Carrier | Cost |
| United States | Ground Advantage – Smallest Package (i.e. Pin Badge) | USPS | $4.99 |
| United States | Ground Advantage – Small Package (i.e. Soap) | USPS | $5.99 |
| United States | Ground Advantage – Small Package (i.e. 1 Maple Syrup) | USPS | $7.99 |
| United States | Ground Advantage – Medium Package (i.e. 2 Maple Syrups) | USPS | $9.99 |
| United States | Ground Advantage – Large Package (i.e. 3 Maple Syrups) | USPS | $11.99 |
| United States | Ground Advantage – Extra Large Package (i.e. 4 Maple Syrup) | USPS | $14.99 |
| United States | Ground Advantage – Mega Large Package (i.e. 5+ Maple Syrups) | USPS | Free |
| United States | Apparel is shipped separately from the Print Factory and has a separate shipping charge. | UPS | $3.99+ |
| International | We do not currently ship internationally due to high international shipping costs for small businesses in the US. | ||
I LIVE IN AN APARTMENT, A UNIT, OR A SUITE, ARE THERE ANY ADDITIONAL RULES?
If you live in an apartment, a suite or the package is being delivered to a unit, you must write the type before the number. Example "Apartment 6B" or "Unit 3" or "Suite 700". Do not use the # sign as a prefix and do not just write the number on it's own. USPS will bounce your package back to us if the words Apartment, Unit or Suite are not clearly written before your number.
The shipping label should look like this:
Jane Doe
1135 Maple Tree Road
Apartment 6B
Montpelier, VT 05601
If it looks like either of the below, USPS will return to sender:
Jane Doe
1135 Maple Tree Road 6B
Montpelier, VT 05601
Jane Doe
1135 Maple Tree Road # 6B
Montpelier, VT 05601
HOW LONG DOES SHIPPING TAKE?
WytchWood products will be shipped within 3-5 days of purchase.
Clothing and Apparel are ‘Print-on-Demand’ and our Printer ships separately from their location; which can take between 5-14 days to arrive at your given address. Print-on-demand products are non-returnable as they are made for you especially and not stock items.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.
Please note, apparel shipment tracking numbers are not contained in your confirmation email, please contact us direct for your UPS shipping number.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
We do ship to PO Boxes and APO/FPO addresses if inside the USA.
RETURN POLICY
Due to the nature of our products, we do not offer returns unless in extreme circumstances. Please be 100% sure before ordering any products to avoid disappointment. We do however swap like for like if a product is defective. Please notify us within 24 hours if a product is damaged or defective and we will happily send replacement with photographic evidence. We are a small family run business and operate on the tightest of profit margins.
The items in our Lifestyle section under Fashion are all Print-On-Demand and not 'off-the-self stock' items. As these items are made specifically for your order, we regret to inform you that these cannot be returned to us unless they are faulty or damaged goods. Goods may be returned at the management's discretion but will always carry a minimum of a 25% restocking fee and return shipment will be your responsibility.
RESTOCKING FEE
If products need to be returnes for any other reason other than damages or defected, there will be a 25% restocking fee. Returns are at the discretion of management. Email hello@wytchwood.com to discuss the possibility of returning your items.
WHAT IF MY PACKAGE SAYS DELIVERED OR IS MISSING?
If your package is marked delivered and you did not receive it, your first step is to contact your neighbors to see if it was delivered to the wrong address, if not, contact your local USPS office and get a 'letter of liability' from them admitting that they have lost your package. You are able to file a claim directly with them. All USPS personnel now have GPS tracking, so your package is scanned once at the delivery address.
We are not responsible for missing packages and this must be taken up with your local USPS. If they are unable to locate your package you can also contact local authorities to declare stolen mail. All packages have are covered by USPS's own insurance which you can find details of on your tracking information. if you have any issues, we can assist. reach us at OliveTheCat@wytchwood.com
WHAT IF MY PACKAGE IS DAMAGED?
If your package is received damaged or missing contents inside the first step is take photos and email us. You must keep all packaging otherwise your claim will not be valid. Contact your local post office immediately and request a 'letter of liability' from your post master. Once you contact us, we will file a claim with USPS with the evidence you provide (we cannot file a claim for damaged packages without photo evidence and a letter of liability).
After we have filed your claim, you will receive a letter in your mailbox within 5-10 days with instructions to bring your damaged box to your local USPS office for a written up damage report signed by your postmaster, you must email us a copy of this. Once this is provided we will then send your replacement of damaged items or refund you the amount paid. If these steps are not taken, you will not be sent replacements or receive a refund.
WHAT IF MY PACKAGE SHIPS BUT THEN BOUNCES BACK TO YOU?
If your package is sent back to us due to an incorrect address which is your own fault, we can either send it again, after receiving the shipping payment again from you with your correct address, or we can cancel the order and restock the items at a 25% restocking fee.
CONTACT
If we have not answered your question, please contact us at OliveTheCat@wytchwood.com
We apologize if you experience any inconvenience with receiving our goods, the USPS service is out of our control and we can't always ensure that they will provide the service you expect. Our goods are always packaged thoroughly with eco honeycomb wrap, biodegradible packing peanuts, and are labelled externally with "Fragile" and "Glass" stickers. Never-the-less, accidents do happen. We manage each issue on a case-by-case basis and if we truly feel that it is our fault, we will rectify the situation immediately. We cannot be held responsible for the mail service's errors, or errors whereby you haven't completed the shipping address fields correctly.