Frequently Asked Questions
We understand you may have questions! We hope that we can answer them below. If not, please send us an email at email@example.com and we will be happy to help!
What if I have allergies or sensitivities?
We always strive to have products that are safe for almost everyone. If you are aware of known allergies it's best to read the ingredients before consuming. Our syrup ingredients are gluten-free, egg-free, soy-free, vegan and nut-free. However, there is always possibility of cross-contamination so if you suffer from severe allergies please do not consume.
Do I need to refrigerate my syrup?
Your syrup can last up to 1-2 years unopened on a cool shelf, however once opened please refrigerate and consume within 6 months.
Where is it made?
WytchWood syrup is tapped in the forests of Vermont and produced right on sight. We then infuse precise amounts of various organic natural flavor concentrates and purees to produce our one-of-a-kind syrup.
WytchWood is always 100% vegan and cruelty-free, as well as when available organic, eco-conscious and sustainably sourced.
For more information on why being vegan is better for your health, environmental and the animals, click here.
Do you accept returns?
Because of the nature of our items we do not accept returns. We do offer refunds on our products if your box or contents are missing or have been damaged. If this is the case, please take a photo and contact us at firstname.lastname@example.org
If you are not satisfied with any of our products please let us know by sending an email. We take our customers feedback very seriously and it's our goal to provide the highest quality of products.
Do you ship internationally?
Due to the heavy weight of Maple Syrup as well as the current pandemic we are unfortunately not offering international shipping as a standard. However, if you wish to order it you can contact us directly at email@example.com and we can create a shipping price quote for you.
My box is missing, what do I do?
Be sure to check your tracking number provided in your email. If your package has not arrived, please call the postal service or courier along with the tracking number. You can double check with us via email to make sure it has been sent.
If your package is noted delivered, we are no longer responsible for lost packages. Please contact your local parcel service for information. We can not refund you based on missing packages.
How long does it take to ship?
Please allow 5-7 business days for your order to ship. We ship twice week from Vermont. Please note some of our items are pre-orders and will note the estimate shipping time. Be aware of shipping delays during the holidays.
My package says shipped and its delayed.
Once the package has left our warehouse, we are not responsible for delays. This can be due to holidays, weather or other various reasons. We cannot provide more information then that you are able to see on your tracking.
Do you offer free product in exchange for promotion?
We do not ship free products in exchange for promotion. If you feel aligned with our brand and want to work with us send us an e-mail!
I work with a publication, blog or TV production company and are interested in doing a feature!
Thank you so much for considering us! We would be happy to chat. Please contact firstname.lastname@example.org