SHIPPING POLICY
ALL OF OUR SHIPPING MATERIALS ARE RECYCLABLE INCLUDING THE STARCH PACKING PEANUTS.
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DOMESTIC SHIPPING
Standard Economy UPS/USPS
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Smallest Package (i.e. Pin Badge) - $5.49
Small Package (i.e. Soap) - $6.49
Small Package (i.e. 1 Maple Syrup) - $8.49
Medium Package (i.e. 2 Maple Syrups) - $11.49
Large Package (i.e. 3 Maple Syrups) - $14.49
Extra Large Package (i.e. 4 Maple Syrup) - $17.49
Mega Package (i.e. 5+ Maple Syrups) - $20.49
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Apparel is shipped separately from the Print Factory and has a separate shipping charge of $3.99+
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INTERNATIONAL SHIPPING
We do not currently ship internationally due to high international shipping costs for small businesses in the US. We can supply a quote upon request. Please send your first & last name, mailing address, email address, phone number with international code and a list of the items you want to OliveTheCat@WytchWood.com
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*As of January 2025, we will be working on setting up international shipping as standard to Canada, Great Britain, Ireland, Europe, Australia and New Zealand.
I LIVE IN AN APARTMENT, A UNIT, OR A SUITE, ARE THERE ANY ADDITIONAL RULES?
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If you live in an apartment, a suite or the package is being delivered to a unit, you must write the type before the number. Example "Apartment 6B" or "Unit 3" or "Suite 700". Do not use the # sign as a prefix and do not just write the number on it's own. USPS will bounce your package back to us if the words Apartment, Unit or Suite are not clearly written before your number.
The shipping label should look like this:
Jane Doe
1135 Maple Tree Road
Apartment 6B
Montpelier, VT 05601
If it looks like either of the below, USPS will return to sender:
Jane Doe
1135 Maple Tree Road 6B
Montpelier, VT 05601
Jane Doe
1135 Maple Tree Road # 6B
Montpelier, VT 05601
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HOW LONG DOES SHIPPING TAKE?
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WytchWood products will be shipped within 3-5 business days of purchase once your payment has cleared.
Clothing and Apparel are ‘Print-on-Demand’ and our Printer ships separately from their location; which can take between 5-14 days to arrive at your given address. Print-on-demand products are non-returnable and non-refundable as they are made for you especially and not stock items.
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HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
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You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.
Please note, apparel shipment tracking numbers are not contained in your confirmation email, please contact us direct for your UPS shipping number.
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DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
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We do ship to PO Boxes and APO/FPO addresses if inside the USA.
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RETURN POLICY
RETURNS
Due to the nature of our products, we do not offer returns as standard unless in extreme circumstances. Please be 100% sure before ordering any products to avoid disappointment. Please notify us within 24 hours if a product is damaged with photographic evidence to issue a refund. We are a small family run business and operate on the tightest of profit margins so we would appreciate good faith and honesty.
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Our clothing and accessories are all Print-On-Demand and not 'off-the-self' stock items from our inventory. As these items are made specifically for your order, we regret to inform you that these cannot be returned to us unless they are faulty or damaged goods. Goods may be returned at the management's discretion but will always carry a minimum of a 25% restocking fee and return shipment costs will be your responsibility.
RESTOCKING FEE
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If products need to be returned for any other reason other than damaged or defected, there will be a 25% restocking fee. Returns are at the discretion of management. Email OliveTheCat@WytchWood.com to discuss the possibility of returning your items.
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WHAT IF MY PACKAGE SAYS DELIVERED OR IS MISSING?
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If your package is marked delivered on the tracking, WytchWood considers the process closed and our obligation completed. Ifyou did not receive it, your first step is to contact your neighbors to see if it was delivered to the wrong address, if not, contact your local post office or UPS store and get a 'letter of liability' from them admitting that they have lost your package. You are able to file a claim directly with them. All USPS and UPS personnel now have GPS tracking, so your package is scanned once at the delivery address.
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We are not responsible for missing packages and this must be taken up with your local USPS/UPS. If they are unable to locate your package you can also contact local authorities to declare stolen mail. All packages have insurance and are covered by USPS and UPS's own insurance which you can find details of on your tracking information. If you have any issues, we will always assist as best we can. Reach us at OliveTheCat@wytchwood.com
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WHAT IF MY PACKAGE IS DAMAGED?
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If your package is received damaged or missing contents inside the first step is take photos immediately and email us. You must keep all packaging otherwise your claim will not be valid. Contact your local post office or UPS store immediately and request a 'letter of liability' from the post master/manager.
Once you contact us with photos and letter of liability, we will file a claim with USPS/UPS with the evidence you provide (we cannot file a claim for damaged packages without photo evidence and a letter of liability, and thus cannot refund you - some Postmasters or Managers will attempt to tell you there is no such thing as a letter of liability, this is a lie and you must demand it to get your money back from us).
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After we have filed your claim, you will receive a letter in your mailbox within 5-10 days with instructions to bring your damaged box to your local Post Office or UPS Store for a written up damage report signed by the postmaster or manager, you must email us a copy of this. Once this is provided we will then refund you the amount paid. If these steps are not taken, you will not receive a refund.
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WHAT IF MY PACKAGE SHIPS BUT THEN BOUNCES BACK TO YOU?
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If your package is sent back to us due to an incorrect address which is your own fault, we can either send it again, after receiving the shipping payment again from you with your correct address, or we can cancel the order and refund the items at a 25% restocking fee.
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CONTACT
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If we have not answered your question, please contact us at OliveTheCat@wytchwood.com
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We apologize if you experience any inconvenience with receiving our goods, the USPS and UPS services are out of our control and we can't always ensure that they will provide the service you expect. Our goods are always packaged thoroughly with eco honeycomb wrap, biodegradible packing peanuts, and are labelled externally with "Liquid", "Fragile" and/or "Glass" stickers as relevant.
Never-the-less, accidents do happen. We manage each issue on a case-by-case basis and if we truly feel that it is our fault, we will rectify the situation immediately. We cannot be held responsible for the mail service's errors, or errors whereby you haven't completed the shipping address fields correctly.