Frequently Asked Questions

We understand you may have questions! We hope that we can answer them below. If not, please send us an email at hello@wytchwood.com and we will be happy to help!

 

MAPLE SYRUP

 

What if I have allergies or sensitivities?

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We always strive to have products that are safe for almost everyone. If you are aware of known allergies it's best to read the ingredients before consuming. Our syrup ingredients are gluten-free, egg-free, soy-free, vegan and nut-free. However, there is always possibility of cross-contamination so if you suffer from severe allergies please do not consume. 

 

How do I open the bottle?
 

Your bottle has a twist top cap, simply grip firmly and twist anti-clockwise and this will break the wax seal cleanly. Sometimes the wax can be a little bit thick as they are hand-dipped. If this is the case and you find you cannot twist the cap off, simply sit the bottle upside down in a pot of hot water so that the wax seal is submerged and that will soften the wax; and then you can re-attempt twisting the cap off. There is no need to use a knife or sharp object. We cannot claim liability for anyone who injures themself by using a sharp object, it is simply not needed and we would never advise the use of one.

 

Do I need to refrigerate my syrup?

Your syrup can last up to 1-2 years unopened on a cool shelf, however once opened please refrigerate and consume within 6 months.

 

Where is it made?

WytchWood syrup is tapped in the forests of Vermont and produced right on site. We then infuse precise amounts of various organic natural flavor concentrates and purees to produce our one-of-a-kind syrup.

 

Ethical

WytchWood is always 100% all natural, organic, eco-conscious and sustainably sourced. 

 

 

RETURN POLICY

 

Do you accept returns?

Because of the nature of our items we do not accept returns. We do offer refunds on our products if your box or contents are missing or have been damaged. If this is the case, please take a photo and contact us at OliveTheCat@wytchwood.com

 

If you are not satisfied with any of our products please let us know by sending an email. We take our customers feedback very seriously and it's our goal to provide the highest quality of products.

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MARKETING

 

Do you offer free product in exchange for promotion?

We do not ship free products in exchange for promotion. If you feel aligned with our brand and want to work with us send us an e-mail!

I work with a publication, blog or TV production company and are interested in doing a feature!

Thank you so much for considering us! We would be happy to chat. Please contact ben@wytchwood.com